At BioScript Solutions, we're committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we've grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (NavieGo) that serve thousands of people across the country. And together, with our third-party logistics and A&D Wholesale operations, we're proud to be a Canadian leader in specialty health care.

Your future starts here

The scope of this role includes checking, filling, and billing prescriptions, serving as a liaison with patients, doctors, programs, program coordinators, and drug plan representatives, and inventory management.

How you will make an impact

• Assist with dispensing activities, such as technician driven prescription checks, filling, and billing prescriptions, and reporting adverse effects or events;
• Assist with inventory activities, such as receiving orders and counting inventory weekly;
• Contacting doctors and programs for prescriptions;
• Communicating with program coordinators and insurers to secure coverage and solve coverage issues;
• Responding to communication from various stakeholders in a timely manner, including monitoring email accounts and answering phones;
• Communicate with patients, healthcare providers, and payers clearly and effectively;
• Exemplary patient centered care in all interactions with both internal and external stakeholders;
• Ensures documentation is completed and submitted during the shift, including Post Infusion Feedback Reports, Incident Reports, Adverse Event reports, Product Quality Complaints, etc. as per SOPs and general policies;
• Reviews new protocols/procedures/information and Communications regularly to ensure pharmacy practice is up to date; and
• Ensures related duties required to achieve the Cold Chain standards for all Biologics and specialty drug products stored and shipped by the pharmacy are consistently and rigorously followed.

What you'll bring to our team

• Proficient in MS Excel, Outlook (Email), and Word;
• Exemplary customer service skills in dealing with patients, physicians, and our clients;
• Strong written and verbal communication skills;
• Able to work autonomously with little supervision as part of a larger remote team;
• Ability to communicate effectively both orally and in writing;
• Effective interpersonal skills;
• Effective organizational skills; attention to detail;
• Ability to consistently meet deadlines; and
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently.

With one tree planted for every new hire, why not start your new job on a green foot and help us lower our carbon footprint.

Job Status: Full Time, Permanent

Job Location: Calgary, AB

Application Deadline: July 7 , 2023

Our commitment to our team, our patients, and our community

BioScript Solutions supports public health guidelines and recommendations regarding COVID-19 vaccines. As such, any offers of employment will be contingent on the candidate's acceptance to comply with our COVID-19 Vaccination Policy.

As one of Canada's Best Managed Companies, we offer a competitive total rewards package and paid time off to volunteer. From donation programs and local community engagement activities, to national charitable and environmental initiatives, our team's passion for creating change extends from patient care to community care.

We're proud to be an equal opportunity employer. As a people-centric organization, we're committed to fostering a culture free of discrimination, and providing a safe space for all team members to express their individuality. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.

We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at [email protected].

Let's Talk

If you're looking for a collaborative and dynamic workplace where you can bring and be your best, apply now and join our #BestTeam